Shipping & Returns Policy

Night Moth Creations

At Night Moth Creations, we take care in preparing, packaging, and shipping every order. Many of our products are made to order, and processing times may vary depending on the size, complexity, and customization of the item.

Please review the following information before placing an order.

1. Order Processing & Production Times

Our standard order processing time is 1–7 business days, excluding weekends and public holidays.

Because many of our sculptures and decorative products are produced using 3D printing and hand-finishing techniques, larger or more complex orders may require additional production time.

• Standard and smaller products: Typically prepared for shipment within 1–7 business days. (Statues 4 to 10 inches)

• Larger sculptures and made-to-order products: Production times: 15-20 days, (Statues above the 10 inch option)

• Custom or personalized orders: Processing times depend on the specifications of the order and will be communicated to the customer.

Where an item requires additional production time, the applicable processing estimate will be provided on the product page or communicated before purchase.

Processing time refers to the time required to manufacture, prepare, and package an order. It does not include the shipping carrier's transit time.

2. Shipping & Delivery

We offer shipping within the United States and to supported international destinations.

Shipping options, applicable charges, and estimated delivery times are displayed during checkout.

Delivery times depend on the destination, shipping carrier, selected service, and customs processing where applicable.

Estimated delivery time = Order processing time + Shipping transit time.

Please note that delivery estimates are not guaranteed arrival dates unless expressly stated.

Once an order has shipped, customers will receive a shipping confirmation and tracking information when tracking is available.

3. Shipping Costs

Shipping charges, if applicable, are displayed during checkout before payment is completed.

Any free-shipping offers will be reflected in the applicable product listing or checkout.

International customers may be responsible for import duties, customs fees, or taxes imposed by their destination country, unless otherwise stated at checkout.

4. Packaging & Product Protection

We carefully package our products using protective materials appropriate to their dimensions, weight, and fragility.

Larger sculptures may require additional packaging or multiple components to facilitate safe transportation.

Some larger products may be shipped in separate pieces that require assembly. Where applicable, this information will be disclosed in the product description.

5. Returns & Refunds

We accept eligible returns within 30 days of delivery.

To qualify for a return:

• Customers must contact us within 30 days of receiving their order.

• Items must be returned in their original condition, unless they arrived damaged or defective.

• Items should be securely packaged to prevent damage during return transportation.

• Proof of purchase may be required.

For standard returns, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and arrange an appropriate resolution.

Custom or personalized products may have additional return conditions, where permitted by applicable law. Any exclusions will be clearly disclosed before purchase.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

To help us resolve the issue efficiently, include your order number, a description of the problem, and photographs of the item and packaging when available.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

7. Lost or Delayed Shipments

Occasionally, shipping carriers may experience delays due to weather, customs processing, transportation disruptions, or other circumstances.

If your package is significantly delayed or appears lost, please contact us.

We will assist with reviewing the tracking information and determining the appropriate next steps.

8. Refund Processing

Once a returned item has been received and inspected, we will notify the customer of the refund decision.

Approved refunds will be issued to the original payment method.

The time required for funds to appear in an account depends on the payment provider or financial institution.

9. Contact Information

If you have any questions about processing times, shipping, returns, or an existing order, please contact Night Moth Creations through the Contact Us page on our website.

Website: https://nightmothcreations.org/

Business Location: New York, United States

We appreciate your support and look forward to creating something special for you.